Arrival and Departure
- On arrival-day your rooms will be ready for you at 4 p.m.
- Check-Out until 9 a.m.
- Much extended stays will be charged with the current daily rate.
Better safe than sorry
We recommend taking out travel insurance! - Cancellation fees can thus be covered in many ways, e.g. also in the case of a Covid-19 infection.
We will be happy to advise you!
Guarantee - Pre-payment
Bookings are considered guaranteed after payment a deposit of 30% of the booking amount. We expect this guarantee to be received at least on the last day of the free cancellation period (2 weeks in summer, 3 months in winter - see "cancellation" topic - before the arrival-day) via
- bank transfer free of charge to our account at Raiffeisenbank Mayrhofen (IBAN: AT663627400000305870, BIC: RZTIAT22274), received at least 15 days before the booked arrival date,
- credit card (card number, expiry date, verification code, card-holder), direct debit by mutual agreement.
Please pay your bill during your stay, but latest the evening before departure-day.
We recommend paying with cash of Maestro/V-Pay. For sure we accept VISA and Mastercard too.
Other important information
We reserve the right to charge costs for theft, acts of vandalism, damage to hotel facilities, soiling (e.g. smoking in the room, animal hair in carpets) etc. separately, and also retrospectively, according to the usual hourly or daily rates due to unsaleability.
In particular, our holiday apartments are only handed over against a deposit of EUR 300.00 in cash, a usage agreement must also be signed; return of the deposit only in compliance with all guidelines.
All other facts not written here will be handled with the Autrian Hotel Association Terms.