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Arrival and Departure

On arrival-day your rooms will be ready for you at 4 p.m.
Check-Out until 9 a.m. - Much extended stays will be charged with the current daily rate.

Guarantee - Pre-payment

For confirmed reservations we demand a pre-payment of  € 200,00 per room, or 30 % of the total booking-amount for holiday-homes as bank-transfer within 2 weeks to our account at Raiffeisenbank Mayrhofen (IBAN: AT663627400000305870, BIC: RZTIAT22274).

You can also guarantee your booking with credit-card (number & expire-date). Your card will be authorized & proofed.


Please pay your bill during your stay, but latest the evening before departure-day.
We recommend paying with cash of Maestro/V-Pay. For sure we accept VISA and Mastercard too.


Any cancellation we only accept by email, e.g.

  • No cancellation fee until 3 month before arrival-day,
  • 40% of the total agreed price by 1 month before the date of arrival,
  • 70% of the total agreed price by 1 week before the date of arrival,
  • 90% of the total agreed price within the last week preceding the date of arrival.
  • No-Shows will be charged completely with 100 %.

Your reservation could also be cancelled by us until 3 months before arrival-day.
All other facts not written here will be handled with the Autrian Hotel Association Terms.

Other important information

Please note that we charge extra fees for damages or dirtying in/of the whole area of our hotel (e.g. smoking, hairs of dogs in the carpet)! They could also be charged in retrospect because of unsaleable rooms.